Sands offers support to anyone affected by the death of a baby.
Our Bereavement Support Services team provides a wide range of services including a freephone Helpline, Online Community, Social Media support, memory making resources and print materials in order to provide consistent, high-quality information and support to bereaved families.
In this role, you will provide consistent, high-quality emotional support to bereaved families who seek support from Sands. You will also personally provide support to families via our various bereavement support channels.
The Sands Helpline is currently open from 10.00am to 3.00pm from Monday to Friday, and also between 6.00pm and 9.00pm on Tuesdays, Wednesdays and Thursdays. You will be expected to work regular shifts on a rota basis.
With proven ability in providing bereavement-centred support in a variety of settings and channels, you will be able to demonstrate a sound understanding of, and empathy with, the issues surrounding the death of a baby.
You will have excellent verbal and written communication skills, and be able to use these appropriately to offer telephone and email support to bereaved families.
The ability to professionally represent the charity’s views and positions clearly is essential, as are strong research skills and the ability to keep accurate and clear records in a variety of formats.
You will have effective time management skills and able to manage your own workload. The ability to reflect on your own practice and attend regular accredited clinical supervision is also essential. Previous experience of delivering professional trauma informed support is a pre-requisite for this role
Sands is an inclusive and diversity-friendly employer. We are committed to promoting equality, valuing diversity and working inclusively. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
To apply:
Please submit your CV, together with a supporting statement that demonstrates how you meet the criteria in the person specification to recruitment@sands.org.uk.
Please also complete the Diversity and Equality Monitoring Form and send this with your application.
CVs and supporting statements should be sent as attachments to an email in either Word or PDF format. The title of the attachments should be your first name, surname and either CV or supporting statement e.g. “NAME CV”
Closing date for applications: 10th February 2026
Interview dates: Week Commencing 2nd March 2026
Please note in accordance with past popularity of the role we will no longer accept applications once we receive 100 applications.
As we have limited staff resources we are unable to provide candidates with feedback about their applications. Interviews will be held online.
