Writing to Sands during the Coronavirus/COVID-19 Pandemic

As Sands London and regional offices are now closed with all remaining staff working from home should you need to make contact then please do so by telephone, email or using a Contact Us form on this website. We are able to check post infrequently as a result of the current restrictions so if you cannot use telephone or email then please be aware it may be sometime before we can access our offices to collect our correspondence. Therefore before you place anything in the post please get in touch as we may be able to offer alternative routes – e.g. bank account details to pay in a cheque

You can email:

General: info@sands.org.uk

Fundraising/Supporter Care: fundraising@sands.org.uk

Helpline: helpline@sands.org.uk

Shop: shop@sands.org.uk


General enquiries 020 7436 7940/ 020 3897 6094

Helpline: 0808 164 3332

Fundraising/Supporter Care: 020 3897 6092

Shop: 020 3031 8898


You've done something really amazing by fundraising for Sands.  Ensure that your fantastic efforts can start making a difference today and we'll make sure they go towards the greatest need.

Online:                        Pay your money in online

Please note if you have set up a JustGiving or VirginMoneyGiving page then you don't need to do anything. The money that people have donated in support of your efforts gets sent to us direct.  You just need to send us any offline money.

Over the phone:        Call our Supporter Care Team and pay in your sponsorship money over the phone using your debit or credit card by calling 020 3908 5525 Monday – Friday, 09:00 to 17:00.

At a Bank:                   If you would like to make a direct transfer of money from your bank account or pay over the counter at Lloyds (England and Wales), Halifax (Northern Ireland) and Bank of Scotland (Scotland) please call our Supporter Care Team 0203 908 5525 and they will provide you with the bank details and necessary reference. 

By post:                      Simply make your cheque payable to 'Sands’ and pop it in the post. Please don’t send cash in the post. 

                                       Send it to: Sands, Victoria Charity Centre, 

                                      11 Belgrave Road, London, SW1V 1RB

Don't forget to return any paper sponsorship forms to us so we can claim valuable Gift Aid.

Thank you again for your valuable support.  We really appreciate it.

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