Application Deadline

Job Title: Supporter Care Officer - Regular Giving and Membership

Responsible to: Senior Fundraising and Events Coordinator 

Location: Sands, Victoria Charity Centre, 11 Belgrave Road, London, SW1V 1RB

Contract: Permanent 

Salary: £25,600 per annum plus £3,400 per annum London Weighting Allowance

Hours: Full Time – 35 Hours per Week (9.00am – 5.00pm, with 1 hour unpaid lunch break)


About Sands

Every single day in the UK, in spite of medical advances, 15 babies are stillborn or die within the first 28 days of life.

Sands, the stillbirth and neonatal death charity, is a well-established and widely respected national charity that:

  • Supports anyone affected by the death of a baby through our Helpline and our 100 Groups nationwide across the 4 devolved nations.
  • Works in partnership with health professionals to ensure that bereaved parents and families receive the best possible care by transforming the culture and practice of perinatal bereavement care through our accredited training programmes and resources.
  • Promotes changes in care that could help to reduce the loss of babies’ lives by funding high impact research projects that identify the causes of stillbirth and point to ways of reducing their incidence.

The charity has grown its income by over 40% since 2012 and, as part of its strategic plan to 2020, is focusing on long term growth, sustainability and success!  This is an especially exciting time at the charity as it repositions to become the leading charity in sector.

About the role

Sands is looking to recruit a dedicated and enthusiastic person to join our Fundraising Team to help us deliver an exceptional service to our supporters. This is a key role which will help us to promote Sands’ vision; a world where fewer babies die and when a baby dies anyone affected by the death receives the best care and support for as long as they need.

You will be responsible for the day-to-day administration of the charity’s database (ThankQ), maintaining the database to the highest standards of accuracy. In addition, you will ensure the efficient and effective processing of our regular income from supporters and provide excellent donor care. By working very closely with both the Fundraising and Finance teams, you will enable these teams to effectively communicate fundraising messages to Sands’ audiences.

With demonstrable experience of working with, managing or developing fundraising databases (ideally ThankQ) you will have an excellent knowledge of direct marketing techniques and data segmentation. A good understanding of SQL server databases is desirable. The ability to write clearly and accurately is essential, and you will be able to research, analyse and interpret information as well as be able to work within established financial procedures.

You will be highly motivated, with an organised approach and be able to effectively manage your workload and meet tight deadlines. A high standard of written and verbal skills are essential, as you will be a key contact point for Sands staff, volunteers and a range of external stakeholders and customers.

How to apply

To Apply please return a completed application form and monitoring form to by the closing date.

Closing date: 3rd September 2017

Interview date: w/c 11th September 2017

Application information.

Application form.

Diversity Monitoring Form.

As we have limited staff resources we are unable to provide candidates with feedback about their applications. If you have not heard from us within two weeks of the closing date, then please assume that you have not been shortlisted.