Sands is looking for an experienced Bereavement Support Services Manager to lead and support the development of Sands’ Bereavement Support Services Team, including the telephone helpline, online community, Bereavement Support App, print materials, social media and provision of support to individuals via email and by telephone.
This a high-profile and rewarding role which will involve ensuring that all those approaching Sands for support receive an excellent service that meets their individual needs, that the quality of support provided remains consistently high and all team members are appropriately managed and supported.
With demonstrable experience of delivering and managing bereavement support services to a high standard, you will possess a good understanding of grief theory and bereavement support and be qualified accordingly.
As this role will require you to manage a team of home-based staff based in various locations throughout the country, you will have excellent people management skills and be able to support and motivate the colleagues in your team.
You will have outstanding verbal and written communication skills and be able to develop high quality services which remain responsive to the changing needs of external stakeholders. With excellent relationship building skills, you will demonstrate a high level of empathy in all aspects of your work.
A high level of project management skills is essential, as is the ability to produce excellent statistical reports and analyse data and trends.
Please note this role is a job-share role working 17.5 hours per week.
Please submit your CV, together with a supporting statement that demonstrates how you meet the criteria in the person specification to firstname.lastname@example.org. Please also complete the Diversity and Equality Monitoring Form and send this with your application.
Closing date for applications : 26th January 2020
Interview Date: w/c 3rd February 2020
As we have limited staff resources we are unable to provide candidates with feedback about their applications. Interviews will be held at: Victoria Charity Centre, Ground Floor, 11 Belgrave Road, London, SW1V 1RB. Telephone: 020 7436 7940