Job Title: Bereavement Support Services Manager
Responsible to: Director of Bereavement Support and Volunteering
Location Sands Head Office, Victoria Charity Centre, 11 Belgrave Road, London, SW1V 1RB
Contract: Maternity Cover – 12 months fixed-term contract
Salary: £37,550 plus £3,400 London Weighting Allowance per annum
Hours: 35 hours per week (9.30am to 5.30pm)
Every single day in the UK, in spite of medical advances, 15 babies are stillborn or die within the first 28 days of life.
Sands, the stillbirth and neonatal death charity, is a well-established and widely respected national charity that:
- Supports anyone affected by the death of a baby through our Helpline and our 100 Groups nationwide across the 4 devolved nations.
- Works in partnership with health professionals to ensure that bereaved parents and families receive the best possible care by transforming the culture and practice of perinatal bereavement care through our accredited training programmes and resources.
- Promotes changes in care that could help to reduce the loss of babies’ lives by funding high impact research projects that identify the causes of stillbirth and point to ways of reducing their incidence.
The charity has grown its income by over 40% since 2012 and, as part of its strategic plan to 2020, is focusing on how we can make the biggest difference to improving the care and support available to bereaved parents and families, and building on our success in raising awareness of the issues relating to stillbirth and neonatal death. This is an especially exciting time at Sands as we reposition to become the leading charity in the sector.
About the role
Sands is looking for an experienced Bereavement Support Services Manager to lead and support the development of Sands’ bereavement support service, including the telephone helpline, online community, social media and provision of support to individuals via email and by telephone.
This a high-profile and rewarding role which will involve ensuring that all those approaching Sands for support receive an excellent service that meets their individual needs, that the quality of support provided remains consistently high and all team members are appropriately managed and supported.
With demonstrable experience of delivering and managing bereavement support services to a high standard, you will possess a good understanding of grief theory and bereavement support and be qualified accordingly.
You will have outstanding verbal and written communication skills and be able to develop high quality services which remain responsive to the changing needs of external stakeholders. With excellent people management and relationship building skills, you will demonstrate a high level of empathy in all aspects of your work.
Please note this role is a 12-month fixed-term contract to cover maternity leave.
How to apply
Please return the completed application form and monitoring form to firstname.lastname@example.org by the closing date below:
Closing date for applications: 12th March 2018
Interview Date: w/c 19th March 2018
As we have limited staff resources we are unable to provide candidates with feedback about their applications.
All Interviews will be held at our Head Office at: Victoria Charity Centre, Ground Floor, 11 Belgrave Road, London, SW1V 1RB
Telephone: 020 7436 7940